What is your cancellation policy?
We’re happy to offer free changes and 100% refund up to 24 hours before tour departure. Failure to cancel a reservation at least 24 hours prior to scheduled departure may result in forfeited travel funds. Fare difference may apply.
What are your covid policies, and will I need to wear a mask?
We ask that all guests maintain social distancing throughout the tour. All bikes and helmets are disinfected between tours, and your guide will have hand sanitizer during the tour. This is a small group, outdoor activity, so it is not necessary to wear a mask while. All employees receive daily wellness checks to ensure they are healthy and symptom free. If you or any other guests are experiencing symptoms, we will ensure you are able to reschedule or cancel your activity.
Where is the meeting point?
We meet at Kungsbro Strand 21, Stockholm, located 500m from Central Station.
What is your weather policy?
The tour will take place in all conditions unless the guide believes it to be unsafe. Please dress appropriately for current weather conditions.
Is this tour appropriate for children?
This tour is unfortunately not suitable for children under 12 years old.
Do I have to wear a helmet?
Only those 14 & under are required to wear a helmet, but they are available for whomever would like one.
Do we go inside the museums and monuments?
No, we unfortunately do not have time on this tour to enter and of the monuments or museums that we see. However we will provide you with plenty of information and recommendations so that you can visit the place that interest you most following the tour.
How long is the ride?
This tour is 3 hours long and covers about 9 miles/ 15 kilometers.
Can I leave the tour early?
No, once the tour starts you need to stay with the group.
What kind of bikes do you use?
We use comfortable city bikes that are great for all sizes. We also have e-bikes available for an upgrade.
Do you have e-bikes??
Yes! We have pedal-assist e-bikes available for an upgrade.
Is there a place to store bags and luggage during the tour?
Yes, we have lockers available for any items you wish to store during the tour.
Is water included or can I purchase some before the tour?
It is not included in the tour, but you can purchase it before the tour at our Adventure Café.
Will there be a basket on my bike or a way to carry my bag?
There are no baskets on the bikes so we suggest bringing a small backpack for any personal items. We are happy to store any bags in our office while you're on tour in lockers.
What is the minimum number of guests allowed on the tour?
We ask that all groups have a minimum of 2 guests. If you are traveling solo, we will do our best to pair you with another traveller or another party, or we will offer an alternative date or a full refund.